How we collect, use, and protect your information
When you make a reservation, contact us, or use our website, we may collect personal information including your name, email address, phone number, mailing address, and payment information. We collect this information only when you voluntarily provide it to us.
We use the information we collect to:
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information:
You have the right to request that we disclose what personal information we have collected about you in the preceding 12 months, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions provided by law.
You have the right to request that we correct inaccurate personal information that we maintain about you.
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.
We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality for exercising your rights.
To exercise any of these rights, please contact us at stay@creeksideinn.com or call us at (707) 869-3623. We will respond to verifiable consumer requests within 45 days.
Our website uses cookies — small text files stored on your device — to improve your browsing experience. These include:
You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.
We use the following third-party services that may collect information:
Each of these services has its own privacy policy governing how they handle your data.
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Reservation records are retained for seven years for tax and legal compliance.
Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will promptly delete it.
We may update this privacy policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
If you have questions about this privacy policy or wish to exercise your California privacy rights, please contact us:
Creekside Inn & Resort
16180 Neeley Road
Guerneville, CA 95446
Phone: (707) 869-3623
Email: stay@creeksideinn.com
Last updated: April 2, 2026
